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Terms of Use
The following terms and conditions apply to all transactions on canvas-design.com
website. Please read through these carefully before placing an order and
print a copy for
future reference.
1. Effect of agreement
Viewing of canvas-design.com is free, but when you use this website, this
agreement
becomes effective and you reaffirm the agreement every time you use the
site.
2. Incorrect information
The prices you pay are the prices displayed on the website at the time of
making the order.
On very rare occasions the information on our site may be incorrect. If
we discover an error with
the price of goods you have ordered, we will inform you as soon as possible
and give you
the option of reconfirming your order at the correct price or cancelling it.
If we are unable to
contact you, the order will be cancelled and you will receive confirmation
via email. If you
have already paid for the goods, you will receive a full refund.
3. Delivery
Delivery can only be made to the UK and other EU member countries. We aim to
delivery your order as quickly as possible. However, we do not have control
over Royal Mail or courier companies. Some deliveries may be late due to your
location, accidents or local disruptions. In these instances, canvas-design.com
will not be liable for any consequential loss. Please ensure that you CHECK
your delivery before signing for it. canvas-design.com will not accept
liability for missing or damaged items unless this is brought to the
attention of the delivery company. Please do not sign for your goods until
you have physically checked them and are satisfied that they are in perfect
condition.
4. Availability of goods
Goods are subject to availability. In the event that we are unable to supply
goods we will
inform you as soon as possible. A full refund will be given if you have
already paid for the
goods.
5. Faulty or damaged goods
You must check goods on delivery. In cases of damaged of faulty goods, where
possible
let the delivery company know at time of delivery. You should then email
canvas-design.com as soon as possible and we will advise you accordingly. In
cases where we advise you to return the goods, canvas-design.com will
reimburse
you for the delivery costs at the rate of standard Royal Mail parcel
delivery. You will then
have the option of accepting replacement goods, or receiving a full refund,
including the
initial cost of delivery.
6. Cancellations
The
Distance Selling Regulations provides you with a statutory right to cancel
your order and receive a full refund for any home delivery item. This does
not apply to a print produced from a photograph provided by you.
To cancel, you can email us or write to us at Customer Services within seven
working days (so not including Saturdays, Sundays or public holidays)
commencing the day after the day of delivery of your item(s), quoting your
order number. You must take reasonable care of the item(s).
In the event that you do decide to cancel your order, we would ask that you
please notify us immediately as each of our canvas prints are
hand-made items and once the print has been manufactured on your
behalf, we have borne the cost of this. Please note, these are not
off-the-shelf products so please ensure you have selected the right colour and size before ordering.
7.
Data protection
We will take all reasonable precautions to keep the details of your order and
payment
secure, but, unless we are negligent, we cannot be held liable for any losses
caused as a
result of unauthorised access to information
provided by you. To provide a service that meets our customer's needs, we may
collect data on personal tastes, popularity of products and usage of
particular aspects of this site.
8. Website compatibility
We do not guarantee that this website will be compatible with your PC/computer
and we
accept no liability for any corruption or loss of data held on your
PC/computer, or any
liability for any kind of loss or damage caused to your PC/computer resulting
from the
use of this website.
9. Copyright
All images and designs used on this website are property of canvas-design.com
or
of the copyright owners from which the canvas-design.com has express authorisation. You
must not use, reproduce, modify or distribute images or content on this
website in any
form without written authorisation from us.
10. Reasonable control
Canvas-design.com shall not be
liable for any failure to perform its obligations in cases
where the failure was caused by matters beyond our reasonable control.
11. Breach of contract
We have the right to suspend or terminate any agreement if it appears to us
in our
absolute discretion to breach this agreement.
12. Applicable law
The laws of England shall govern the contract between us and any dispute
between us will
be resolved exclusively in the courts of England. English is the only
language offered for
the conclusion of the contract.
13. Returns
Please note our returns policy only covers damaged or faulty goods. Its dose
not cover
change of mind or colour variations due to
individual monitor settings.
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